YOUR SATISFACTION IS VERY IMPORTANT TO US
Ironclad® Performance Wear works hard to design and build the very best products available. Our gloves are built to provide protection and comfort for your hands, while delivering high levels of dexterity so that you can perform at your very best. Each product is designed as a targeted solution with a specific range of tasks and conditions in mind. Of course, there will always be uses for Ironclad® products that we haven’t considered, so your feedback is very important to us.
While every Ironclad product is built to be tough, THERE ARE CERTAIN CONDITIONS, SUCH AS EXPOSURE TO OPEN FLAMES, ABRASIVE SUBSTANCES AND CORROSIVE MATERIALS, THAT THEY ARE SIMPLY NOT MEANT TO BE USED FOR. It is important for you to be fully aware of the task-specific attributes of your product and to use your Ironclad gloves and gear appropriately.
All products manufactured and sold by Ironclad Performance Wear are warranted under normal use as to the original purchaser against defects in material or workmanship for a period of one year from the date of original retail purchase as evidenced by an original receipt of purchase. This warranty does not cover wear from normal use and does not apply to conditions resulting from or contributed to by accident, misuse, abuse, alteration or improper care or maintenance. IRONCLAD PERFORMANCE WEAR MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT OR ITS SUITABILITY FOR SPECIFIC APPLICATIONS. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER EXPRESS OR IMPLIED WARRANTY OF ANY KIND. INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Your sole and exclusive remedy for any breach of this warranty is the repair, replacement or refund of your purchase price upon the return of the product, which choice of remedy shall be at Ironclad Performance Wear’s sole discretion. Please contact the Ironclad Customer Service department by email at firstname.lastname@example.org, or by phone at (844) 200-5664 in the U.S. or 1+ (972) 996-5664 internationally, to request a Return Goods Authorization Number (RGA#) and further instructions in regards to returning your product for repair, refund or replacement.
- - For items returned one year within purchase date, the restock fee is 15% or $25, whichever is more
- - Return shipping is paid by customer, and must accompany an Ironclad Return Goods Authorization Number (RGA#), any original shipping paid will not be refunded
- - Returns of gloves originally sold in multi-packs will only be accepted in original packaging, in resalable condition
Please include your name, return address and telephone number along with the RGA# you were provided, a brief description of the problem you experienced, and a copy of the original receipt of purchase. We request that only new or washed items be returned, so if you’ve already worn your gloves or apparel, please properly clean them or we’ll have to send them back. Please reference the RGA# on the outside of the shipping carton and return to:
Customer Service – Warranty (RGA#)
3325 Roy Orr Suite# 200
Grand Prairie, Texas 75050 U.S.A.